When will my meter be read?

Quick answer

Energy meters are used to record the gas or electricity that’s been used in your home, so you can be billed accordingly.

For electricity customers, your meter will be read once every 90 days. The exception to this are homes with smart meters (predominantly in Victoria), where a reading is automatically taken every 30 minutes and sent to us electronically.

For gas customers in Victoria your gas meter will be read once every 60 days, while NSW gas customers will have their meter read once every 90 days.

How do meter readings impact billing?

At amaysim we use monthly instalments to help our customers avoid being lumped with a quarterly energy bill at the end of a sweltering summer or chilly winter.

The majority of meter reads are done every 90 days, meaning you’ll pay an agreed instalment for the two months prior to your meter read.

On the third month you’ll be billed for the actual quarterly meter read - less the two instalments already paid.

Note: If you have an electricity smart meter (most Victorian customers), you’ll always be billed monthly for your actual electricity usage and won't pay a set instalment amount.

Why is my bill estimated?

Your distributor needs safe and easy access to your meter to get an actual meter reading.

  • If an actual meter read is not possible, an estimated reading takes place, meaning you'll receive a bill that's based on previous and estimated usage amounts
  • After an estimated bill is sent, the distributor re-schedules an actual reading for your next billing period
  • Once an actual meter read has taken place, we can view actual usage details and make the required adjustments to your bill, taking into account your prior estimated invoice amounts
  • If you’ve received an estimated bill, you have the option of a self-read, where you can provide us with your meter details, in order to receive an adjusted bill that’s based on your actual usage

What is a smart meter?

Smart meters are electricity meters' with added functionality that allow the meter to digitally record data about energy usage in real time and automatically send usage to your retailer (that’s us) via wireless technology.

Smart meters’ include an in-home display where you can view the hours or days where you use more energy - helping you identify ways to be more energy efficient

They also provide feedback on your energy usage as you go, making it easier to identify the source of high energy use.

All households in Victoria already have a smart meter installed, following a mandatory rollout between 2004-2013.

For more information on smart meters including how you can access the information about your electricity usage please visit the Victorian Government’s Department of State Development, Business and Innovation website.

What are monthly instalments?

Monthly instalments makes it easier for Aussies to stay on top of their budgets and with amaysim you can say good-bye to the days of getting lumped with a quarterly energy bill at the end of a sweltering summer or chilly winter.

Instead, you’ll pay a steady amount each month based on your actual usage (if your meter was read that month), or an agreed monthly instalment.

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