When will my meter be read?
Energy meters are devices used to record the amount of gas or electricity that’s been used in your home.
For electricity customers, your meter will be read once every 90 days, the exception to this are those located in Victoria where smart meters are used and a reading is automatically taken every 30 minutes and sent to us electronically. This data is then able to be aggregated for your respective billing period and billed accordingly.
For gas customers located in Victoria, your gas meter will be read once every 60 days, while NSW gas customers will have their meter read once every 90 days.
To find out details of your billing period, simply refer to the details section of your bill. Here it will tell you the first and last day of your billing period.
Why is my bill estimated?
Your distributor needs safe and easy access to your meter to get an actual meter reading.
- If an actual meter read is not possible, an estimated reading takes place, based on previous usage and is invoiced based on the estimated usage amounts
- After an estimated bill is sent, the distributor re-schedules an actual reading for the next billing period
- Once an actual meter read has taken place, we can view your actual consumption and make the required adjustments as necessary based on the estimated invoice amounts
- You can avoid estimated bills by making sure your there is safe and easy access to your meter at all times