If you have a Pensioner Concession card (issued by Centrelink or Department of Veterans' Affairs), a Health Care Card (issued by Centrelink), a Department of Veterans Affairs’ Gold Card (for recipients of War Widow or War Widower, or Totally and Permanently Incapacitated rate pensions), then you may be eligible for one of the below concessions.
DHHS
The Victorian Department of Health & Human Services (DHHS) offers a variety of concessions and benefits to eligible cardholders to assist low-income Victorians with energy bills. If you have a relevant concession card, you may be eligible for one of these concessions.
For further details please, visit the DHS website.
- To apply, you’ll need to log in to My amaysim and fill out a concession form
- If you require a paper form or are unsure whether you’re eligible, please contact us for further assistance
Life Support
This concession provides a discount on electricity bills where there is a household member using an eligible life support machine.
All eligible cardholders must complete the Life Support Concession and Machine Notification application form that is issued by the DHHS.
Application forms need to be signed by the applicant’s doctor, nurse or hospital social worker confirming their use of a life support machine and returned to amaysim.
- To apply, you’ll need to log in to My amaysim and fill out a concession form
- If you require a paper form or are unsure whether you’re eligible, please contact us for further assistance
Medical Cooling Concession
The Medical Cooling Concession provides a discount on summer electricity costs for cardholders where a member of the family has a medical condition that affects the body’s ability to regulate temperature.
This concession is available from 1 November to 30 April each year.
Applications can be made by the application form issued by DHHS.
- To apply, you’ll need to log in to My amaysim and fill out a concession form
- If you require a paper form or are unsure whether you’re eligible, please contact us for further assistance
Service to Property Charge Concession
The Service to Property Charge Concession provides a discount on the electricity service charge where a household has very low electricity usage. The usage charge must be less than the service charge. The discount reduces the service charge to the cost of the total electricity usage for the billing period. This concession is available all year round.
- To apply, you’ll need to log in to My amaysim and fill out a concession form
- If you require a paper form or are unsure whether you’re eligible, please contact us for further assistance
Controlled Load Electricity Concession
The Controlled Load Electricity Concession provides a discount on controlled load usage charges. Controlled load charges apply to separately metered electric hot water or slab heating which is measured via a dual element electricity meter or dual element smart meter. These tariffs are usually shown as ‘controlled load’ or ‘dedicated circuit’ tariffs.
The concession only applies to the controlled load component of the bill and is applied on bills issued throughout the year. The concession is only available to households with an eligible dual element electricity meter or dual element smart meter.
- To apply, you’ll need to log in to My amaysim and fill out a concession form
- If you require a paper form or are unsure whether you’re eligible, please contact us for further assistance
Excess Electricity Concession
For further details please, refer to the DHS concessions page or contact the Victorian Concessions Information Line on 1800 658 521.
- To apply, you’ll need to log in to My amaysim and fill out a concession form
- If you require a paper form or are unsure whether you’re eligible, please contact us for further assistance
Winter Gas Concession
For further details please, refer to the DHS concessions page or contact the Victorian Concessions Information Line on 1800 658 521.
- To apply, you’ll need to log in to My amaysim and fill out a concession form
- If you require a paper form or are unsure whether you’re eligible, please contact us for further assistance
Excess Gas Concession
For further details please, refer to the DHS concessions page or contact the Victorian Concessions Information Line on 1800 658 521.
- To apply, you’ll need to log in to My amaysim and fill out a concession form
- If you require a paper form or are unsure whether you’re eligible, please contact us for further assistance
Electricity Transfer Fee Waiver
For further details please, refer to the DHS concessions page or contact the Victorian Concessions Information Line on 1800 658 521.
- To apply, you’ll need to log in to My amaysim and fill out a concession form
- If you require a paper form or are unsure whether you’re eligible, please contact us for further assistance
Utility Relief Grant Scheme
The Utility Relief Grant Scheme provides assistance for domestic customers who are unable to pay their utility bills due to a temporary financial crisis.
Assistance may be provided to low-income households suffering a short-term (within last 12 months) financial crisis who are unable to pay for a current utility account and who are at risk of disconnection, restriction of supply, or non-supply of gas bottles.
The Utility Relief Grant Scheme fact sheets are available to download via the DHS concessions page.
- To apply, you’ll need to log in to My amaysim and fill out a concession form
- If you require a paper form or are unsure whether you’re eligible, please contact us for further assistance
Non-government financial assistance
- MoneyHelp provide free financial counselling and information for Victorians experiencing financial difficulty to achieve better money management and budgeting skills
- Good Shepherd offer free counselling services to Victorians and work with people who are experiencing financial difficulty and unable to pay their bills