How are recommendations made during signup?
During the signup process, we’ll ask a few basic questions relating to your address, so we can gauge if our subscription plans will be suited for your household.
This includes high-level questions around your usage, the type of services you use and how many people live in your household.
We then cross reference this with data provided from the Australian Energy Regulator around average daily usage at your address, and calculate which of our subscription plans makes the most sense for your home.
This isn’t to say your usage will not differ from our initial estimated figures, as for instance, you may be living in a home as a couple that was previously used by a large family, however the amazing thing about ours plans, is that you can switch your plan at any time if you constantly find yourself going over or under your usage threshold.
How do plan recommendations work for existing customers?
Our goal is to ensure you have as much assurance of your energy payments and although top-ups are natural, in an ideal state, we want our customers to avoid having to add frequent top-ups.
Recommendations take into your account your current usage, the remaining days in the month, how many top-ups you’ve recently added and the season you’re in.