How does the cooling off period work?

Quick answer

After signing up, there is a 10 business day cooling off period where you can cancel your account and are entitled to a refund of your plan payment.

The cooling off period commences on the day you receive your plan agreement, the product disclosure statement and the fact sheet for the plan you’ve chosen.

You must contact us by phone 1300 808 300, or email us at clearly stating that you wish to cancel the agreement within the 10 business day cooling off period.

All fees and charges are not refundable once the 10 business days cooling off period has expired.

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