what are estimated bills?
If an actual meter read is not possible, an estimated reading takes place, meaning you'll receive a bill that's based on previous and estimated usage amounts.
You can view if your bill is estimated, by looking at the second page of your bill, under the heading Reading Type. Here your bill will either say Actual, Estimated or, Instalment.
If you’ve received an estimated bill and aren’t using a smart meter, you have the option of a self-read, where you can provide us with your meter details, in order to receive an adjusted bill that’s based on your actual usage.
Please note however, if the estimated bill you've received is close to your normal bill amount, it's recommended to simply wait for the next actual read to occur, in order to re-align your bills.
If you would like a revised bill, simply follow the steps below;
- Take a photo of your meter, clearly showing the meter display(s) (for all meters if you have more than one) including the meter dials and meter serial number
- Email email@example.com with each photo; include your name, energy account number, and, the date you took the photo(s) within the email response
Our billing team will review the request and arrange to cancel your current bill and reissue a new bill.
Until we have processed your request and confirmed this with you in writing, your current bill (and due date) remains valid.
how to avoid estimated bills
Remember, your distributor needs safe and easy access to your meter to get an actual meter reading.
If your meter is hard to get to, we recommend contacting us, so we can look to pass on any specific instructions needed to receive an actual reading.
You can also contact us and arrange a special read with an appointment time. Please however note, this may include a fee, so the best thing to do is to simply make sure there is clear access to your meter at all times.