How do meter readings impact billing?
At amaysim we use monthly installments to help our customers avoid being lumped with a quarterly energy bill at the end of a sweltering summer or chilly winter.
On the third month you’ll be billed for the actual quarterly meter read - less the two instalments already paid.
Note: If you have an electricity smart meter (mostly Victorian customers), you’ll always be billed monthly for your actual electricity usage and won't pay a set instalment amount.
What happens if a meter reading can’t occur?
Your distributor needs safe and easy access to your meter to get an actual meter reading.
- If an actual meter read is not possible, an estimated reading takes place, meaning you'll receive a bill that's based on previous and estimated usage amounts
- After an estimated bill is sent, the distributor re-schedules an actual reading for your next billing period
- Once an actual meter read has taken place, we can view actual usage details and make the required adjustments to your bill, taking into account your prior estimated invoice amounts
- If you’ve received an estimated bill, you have the option of a self-read, where you can provide us with your meter details, in order to receive an adjusted bill that’s based on your actual usage