How can I cancel my energy account?

Quick answer

If you're new to amaysim and want to disconnect from your old energy retailer, amaysim will take care of this after you’ve signed up. This means you won’t need to reach out to your existing energy provider to cancel your service.

You’ll receive a final bill from your previous provider that covers the period up until your home is connected with us.

If everything checks out, once you finalise the bill, you shouldn’t need to deal with them again!

I want to cancel my account with amaysim

If you’re looking to part ways with amaysim (we’ll be sad to see you go), simply get in touch and we’ll ensure your account is correctly disconnected. We'll also let you know how you'll be billed for your final usage period.

When should I cancel my existing service?

If you’re signing up to amaysim, we'll take care of this and you won’t need to reach out to your existing energy provider to cancel your service.

Moving house?

We’ve taken the hassle out of moving homes and can help ensure you’re not left in the dark when it comes to the move in date at your new address.

Simply contact us with the details of your new address prior to moving out and we’ll take care of the rest.

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