Emergencies & outages

Quick answer

In the event of an emergency, always call emergency services on 000 if there’s any risk to someone’s life or property.

For other faults relating to your power or gas, please use the following table to locate and contact your distributor. If there’s an outage or supply issue, they can provide you information on when the power or gas should be back up and running.

Emergencies & outages

In the event of an emergency, always call emergency services on 000 if there’s any risk to someone’s life or property.

For other faults relating to your power or gas, please use the following table to locate and contact your distributor. If there’s an outage or supply issue, they can provide you information on when the power or gas should be back up and running.

If you're unsure of your distributor, you can find your NMI number on your latest amaysim energy bill.

Bushfire safety tips

In a bushfire emergency, natural gas and electricity supplies are often disconnected to ensure everyone’s safety.

If there’s an outage or supply issue, your electricity and natural gas distributors will have the most up-to-date information and you can find the contact details of your distributor at the top of this article.

For further tips to help keep you and your family safe in the event of a bushfire, please refer to the Geoscience Australia website.

Flood safety tips

If your home has suffered floodwater damage to electrical circuitry, or gas appliances, it’s important to manage any safety risks.

If your home has experienced flood damage, we recommend contacting an accredited electrician to inspect your property.

If there’s an outage or supply issue, your electricity and natural gas distributors will have the most up-to-date information and you can find the contact details of your distributor at the top of this article.

For further tips to help keep you and your family safe in the event of a flood, please head refer to the Geoscience Australia website.

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