I need help understanding my energy bill

Quick answer

We understand how important it is to understand the different sections of your energy bill and have created the following guide to help make reading your energy bill that little bit easier.

Breaking down your invoice

To keep things simple, we’ve broken down the key attributes of your invoice to help you better understand your bill.

The front page of your bill provides an overview of your billing situation and includes your account details and the amount owing on the account.

The back page of your bill breaks down the usage that’s occurred within your bill period.

How often will I receive a bill?

We've never been fans of bill shock at amaysim and you can say good-bye to the days of getting lumped with a quarterly energy bill at the end of a sweltering summer or chilly winter, with our energy plans using monthly installments to help you stay on top of you budget and reduce the chance of bill shock

Front page of your bill

The first page of your bill provides an overview of your billing situation and includes your account details and the amount owing on the account.

Tax Invoice Number

Each bill you get will have its own unique tax invoice number. This number should be used as a reference when paying your bill online and can also be used when contacting the amaysim customer service team to discuss your bill.

Customer number

This is your unique amaysim customer number and can be used as a reference when you contact amaysim.

Total amount due

This is the collective amount payable. It includes the amount for your current bill as well as any outstanding amounts you may have from previous bills.

Outstanding balance

This is the collective amount payable. It includes the amount for your current bill as well as any outstanding amount you may have from previous bills.

Electricity usage graph

This graph shows how much electricity you have used, in kWh per month over a 12-month period. At the bottom of the graph, you can see your average cost of electricity per day as well as your average daily usage in kWh.

Greenhouse Gas Emissions

This is a graphical representation of your greenhouse gas emissions on a monthly basis for the last 12 months.

Back page of your bill

The back page of your bill breaks down the usage that’s occurred within your bill period.

National Meter Identifier

Your meter number is the number shown on your electricity meter at your address. Some people may have more than one meter at their address. If so, each of these meters and their usage will be displayed separately here.

Current Reading

This number is the usage in kWh on this meter since your last meter read.

Next Meter Read

This is the date when your meter is scheduled to be read next.

Bill Breakdown

This area shows a breakdown of your electricity usage and how much it has cost as well as any rebates or additional charges related to your bill.

Credits will be shown in red. Some bills may show your usage in different steps.

These steps are related to different usage costs for different periods of time because the cost of electricity may vary depending on the time of use.

Biller Code and Customer Reference Number

You can use the BPAY Biller Code and Customer Reference Number when paying your amaysim energy bill using BPAY.

Why is my bill estimated?

Your distributor needs safe and easy access to your meter to get an actual meter reading.

  • If an actual meter read is not possible, an estimated reading takes place, based on previous usage and is invoiced based on the estimated usage amounts
  • After an estimated bill is sent, the distributor re-schedules an actual reading for the next billing period
  • Once an actual meter read has taken place, we can view actual usage details and make the required adjustments to your bill, taking into account your prior estimated invoice amounts
  • If you’ve received an estimated bill, you have the option of a self-read, where you can provide us with your meter details, in order to receive an adjusted bill that’s based on your actual usage
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