What happens if my direct debit payment fails?

Quick answer

If you’ve received a message that your monthly payment has failed, it’s important to check your payment details are up to date.

If you need to update your Direct Debit details, you can do so by completing a Direct Debit form, or by contacting our support team on 1800 808 300.

What happens if my direct debit payment fails?

If you’ve received a message that your monthly payment has failed, it’s important to check your payment details are up to date.

If you need to update your Direct Debit details, you can do so by completing a Direct Debit form, or by contacting our support team on 1800 808 300.

Make a manual online payment

If you want to make a manual online payment using a credit/debit card, here’s how you can make a payment using our online payment facility.

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