What happens if payment for my energy plan fails?

Quick answer

If you’ve received a message that your renewal payment has failed, it’s important to check your payment details are up to date so payment can successfully re-attempted.

What happens if my payment fails?

If you’ve received a message that your monthly payment has failed, it’s important to check your payment details are up to date.

If you need to update your Direct Debit details, you can do so by completing a Direct Debit form, or by contacting our support team on 1800 808 300.

Make a manual online payment

If you want to make a manual online payment using a credit/debit card, here’s how you can make a payment using our online payment facility.

Failed subscription payment

If payment for your subscription plan fails, we’ll issue you an invoice and re-attempt the required payment in two days’ time.

If payment does not go through on our second attempt, there are simple ways to rectify your overdue payment:

  • If the funds are now available with your existing payment method, simply contact us so we can re-submit the payment on your behalf.
  • If you need to update your payment method, head to the account section of My amaysim, select payments and follow the prompts. Once your details have been updated, we’ll automatically attempt the required payment.

Please note: If we’re unable to take payment for your subscription plan after the due date of a failed payment invoice, your service will be deemed as overdue, and any usage you’ve accrued since your last renewal date will be charged at the off-plan rate.

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