answers at your fingertips
How can I switch to amaysim?
We’ve taken the hassle out of switching energy providers - simply let us know your details and we’ll help you find a plan that’s tailor made for your household.
If you’re looking to see how much you can save, we can provide you with an instant quote prior to signing up.
How do discounts work?
We reward our customers with great pay-on-time discounts that apply to both usage and supply charges - giving you more savings across your bill.
As long as you receive email bills and make payment by the due date of your bill, your earned discount amount will be credited to your next bill (except on final bills).
What payment options are available?
There are a number of different payment options to choose from when it comes to paying for your amaysim energy service, including online payment (credit/debit card), Direct Debit or BPAY.
You also have the option of calling us to make payment over the phone.
How do monthly installments work?
Monthly installments make it easier for Aussies to stay on top of their budgets. With amaysim you can say good-bye to the days of getting lumped with a quarterly energy bill at the end of a sweltering summer or chilly winter.
Instead, you’ll make a payment each month based on either your actual usage (if your meter was read that month), or a specified monthly installment.
Does amaysim provide concessions?
amaysim can help facilitate concessions to eligible customers and have created the following guide to explain the different concessions available in each state and whether you qualify.
I'm not eligible for electricity, or gas, how come?
With different energy retailer regulations throughout Australia. The types of products we offer varies from state to state, with availability dependant on your location.
As it stands, amaysim offers electricity and solar plans in parts of NSW, SA, VIC and QLD, while gas plans are available in certain areas of NSW and VIC.
If you've attempted to sign up and were unsure of your household's eligibility, simply contact us for further assistance.