answers at your fingertips
How do you take care of my privacy?
I want to read your terms and conditions. Where are they?
Our terms and conditions are available in our footer. Here they are again.
What happens if I accidentally sign up to the wrong sized plan?
Once you've signed up it's easy to change plans using the amaysim app or my amaysim. You can switch at any time, to a larger or smaller subscription plan, or even to one of our post-paid energy options.
When you switch to a larger subscription plan, you'll switch immediately, getting the larger plan allowance and only pay the difference between the old and new subscriptions.
When you switch to a smaller subscription plan, you'll make the switch at the next monthly renewal. In both cases, any saved rollover energy will be carried across to your new subscription plan.
When you switch to one of our post-paid plans, your rollover energy will be retained on your deactivated subscription account and will become available when you return to amaysim subscription energy.
Do I lose my saved rollover energy if I switch plans?
Whenever you switch between subscription plans your saved rollover energy will be switched across with you. If you switch to one of our post-paid plans, your roll-over energy will be retained on your de-activated subscription account and will become available when you return to amaysim subscription energy. If you leave amaysim for another retailer, any saved rollover will be forfeited.
ready to see our plans?
Upload a bill or enter your address to view available plans and get smart plan recommendations
...or want to keep reading?
Learn more about smart meters - an important part of our subscription plans