answers at your fingertips
How do you take care of my privacy?
I want to read your terms and conditions. Where are they?
Our terms and conditions are available in our footer. Here they are again.
What happens if I accidentally sign up to the wrong sized plan?
Once you've signed up it's easy to change plans using the amaysim app or My Amaysim. You can switch at any time, to a larger or smaller subscription plan, or even to one of our post-paid energy options.
When you switch to a larger subscription plan, you’ll switch immediately, getting the larger plan allowance and paying the difference between the old and new subscription. When you switch to a smaller plan you’ll make the switch at the next monthly renewal. Any saved rollover energy will be carried across to your new plan.
When you switch to a post-paid plan, any pre-paid value, whether in subscription plan credits, or rollover energy will be applied as a credit to your next-post-paid bill.
Do I lose my saved rollover energy if I switch plans?
Whenever you switch between plans, your saved rollover energy will be switched across with you. If you switch to one of our post-paid plans any roll-over energy will be applied as credit to your next post-paid bill. If you switch to another retailer, you will forfeit any of your energy roll-over.
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...or want to keep reading?
Learn more about smart meters - an important part of our subscription plans