answers at your fingertips
Why do I need a smart meter to use a subscription plan?
Smart meters allow your meter to be read daily, instead of once every three months like older analogue meters. Without daily readings we wouldn't be able to offer a monthly subscription product that provides daily updates of your energy usage.
How is a new smart meter installed?
All our smart meters are installed by Spotless Advanced Metering. If an installation is required,. Spotless will be in touch shortly after you’ve signed up to schedule a date for one of their technicians to visit your property and replace your existing meter.
During this process, Spotless will contact you via email to complete a quick online form so they can assess a few details regarding your existing meter setup. This will help make the installation of your smart meter as seamless as possible.
On the day of your installation appointment, the installation will take 1-2 hours to complete. Your power
Can I get a smart meter installed if I'm renting?
In most cases, as long as you're the account holder for the energy account at your current address, you're entitled to request for a smart meter from your energy retailer.
If your tenancy agreement specifically mentions you need your landlord's permission to alter metering at your property, we recommend reaching out to your landlord or rental agency to seek permission before kicking off the signup process.
Can I sign up to a subscription plan if I don't have a smartphone?
Yes. While a smartphone can make it easier to keep track of your usage, you can manage your account just as well through My amaysim.
Can I get a subscription gas plan?
Not yet. At the moment your analogue gas meter is read manually every 2-3 months. Digital gas meters are common in Europe but haven’t reached Australia yet. Watch this space though, offering subscription gas plans is on our roadmap.
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