Smart Meter

how smart meters work

welcome to a world where you have much greater control of your electricity bill.

at a glance

Smart meters are digital electricity meters, that automatically send recorded energy usage to your energy retailer (that's us) via wireless technology in 30-minute intervals.

They provide households with an incredible opportunity to track and monitor their ongoing usage and are a powerful tool when it comes to reducing your monthly energy bill.

Smart Meters

smart meter benefits

greater accuracy

smart meters monitor your actual energy usage in almost-real time, so you no longer need to be served estimated bills

more control

smart meters allow you to easily track energy consumption through our app, helping you avoid the chance of bill-shock

less hassles

automatic meter readings mean there's no need to have your meter manually read by a technician

getting a smart meter

smart meter address verification

sign up

Once you've signed up to an amaysim subscription energy plan, we'll check to see if a smart meter needs to be installed at your address.

the smart meter and standard installation of the meter are included with your subscription energy plan

included with your plan

If an installation is required, both the smart meter and standard installation of the meter are included with your subscription energy plan.

We’ve teamed up with Spotless Advanced Metering who will install your meter

simple installation

We’ve teamed up with Spotless Advanced Metering who will be in touch to schedule a date for one of their technicians to visit your property and replace your existing meter.

On the day of your appointment, the installation will take 1-2 hours to complete. Your power will also need to be shut off for around 30 minutes.

installation day

On the day of your appointment, the installation will take 1-2 hours to complete. Your power will also need to be shut off for around 30 minutes.

answers at your fingertips

Do I have to get a smart meter?

Quick answer

Yes, if you're looking to switch to one of subscription energy plans, a smart meter is required.

This is so we can correctly record and sync your usage throughout the month, and allows you to track ongoing usage using the amaysim app.


What is the smart meter installation process?

Quick answer

The installation process is straightforward and once you've signed up to a subscription energy plan, we'll check to see if you already have a smart meter installed at your premises. If you don’t, we will contact you to confirm your installation appointment.

For the complete run-down on what to expect, check out our installation guide.

Do I have to pay to get a smart meter?

Quick answer

If a smart meter installation is required for your address, amaysim will cover the cost of your smart meter and the standard installation when you sign up to an eligible subscription energy plan.

There can be an additional “wasted visit” cost of $45. This fee is a cost passed through from Spotless Advanced Metering and will only be charged if you fail to provide access to your meter during the installation appointment that you have arranged with Spotless Advanced Metering.

Can I get a smart meter if I’m renting?

Quick answer

In most cases, as long as you're the account holder for the energy account at your current address, you're entitled to request for a smart meter from your energy retailer.

If your tenancy agreement specifically mentions you need your landlord's permission to alter metering at your property, we recommend reaching out to your landlord or rental agency to seek permission before kicking off the signup process.

Do smart meters work with solar energy?

Quick answer

Generally speaking, smart meters are compatible with solar panels. With this said, our subscription plans are not yet available for solar panel customers.

We’re working hard in the background to open up solar compatibility, so be sure to keep your eyes peeled and let us know if you’d like to stay in the loop.

Are smart meters safe?

Quick answer

Smart meters are subject to the same safety regulations and testing as other in-home devices such as baby monitors and mobile phones.

The exposure to Low-frequency emissions from the meters have been measured as less than those emitted by microwaves and TVs. Current research from health authorities such as ARPANSA and WHO (World Health Organisation) indicate that there are no established health effects from the low exposure to the RF EME from the digital meters.