Smart Meter

what are smart meters?

Smart meters are a digital version of your existing analogue electricity meter. This two-way communication device automatically sends your actual energy usage to your supplier via wireless technology.

This means you no longer have to wait for someone from your electricity retailer to come and manually read your meter, or have to rely on estimated energy bills.

Smart meters also include an in-home display so you’re able to monitor and better understand your household energy consumption. This is a great way to monitor how much electricity you are using and change habits accordingly, to lower future electricity bills.

how do smart meters work

Smart meters are installed in your home and replace existing gas and electricity meters.

The device uses a national wireless communication network to send information on your electricity consumption to your electricity distributor.

measuring usage

measuring electricity usage

Your meter automatically measures & records your household electricity in 30-minute intervals, staying up-to-date

data transmission

data transmission

Meter data of your energy consumption is transmitted to electricity distributors, who own and manage the smart grid poles and wires

your energy retailer

your energy retailer

This data is then passed on to your energy retailer, so you can track usage and eventually be billed accordingly

usage insights

usage insights

Your in-house display lets you monitor your household energy usage in almost real-time, allowing you to better manage your consumption

what are the benefits of smart meters?

greater accuracy

smart meters monitor your actual energy usage so households no longer need to be served estimated energy bills

control over electricity consumption

the meters’ in-house display allows you to easily track and understand your energy consumption

electricity outage detection

receive SMS notifications when there's a power outage in your area, as well as expected restoration times

remotely recorded meter readings

automatic meter readings mean there's no need to have your meter manually read by a technician

meter usage alerts

receive messages when your smart meter detects excessive energy consumption

smoother switching

with smart meters, there’s no need to wait for a manual meter reading to occur, making it much easier to connect, disconnect and switch

smart meters in victoria

  • Since the mandatory smart meter rollout across Victoria, the state has seen the installation of over 2.8 million smart meters. This has enabled Victorians to better understand and manage their household electricity usage
  • If you live in Victoria, then it’s more than likely that you would of already had a smart meter installed in your home

smart meters in the rest of Australia

  • States outside of Victoria are giving residents the choice of whether they want installation of a smart meter at their property, however it’s expected that mandatory rollouts across Australia will eventually occur
  • Generally, companies will try to replace traditional meters within a set timeframe proposed by the state government, or focusing on installing smart meters in new building developments, or in the case old meters need replacing

we've taken the hassle out of energy

No rocket science rates or confusing discounts. Just simple, great value rates.


Off-peak energy use with your digital meter

Not all digital meters measure off-peak electricity, unless they come configured that way. For Victorians that have had a meter installation at their home already, you can request your meter to be changed and take advantage of off-peak rates. If you're unsure about your meter configuration and have questions, you can contact us for more information.

what is kWh?

It's important to come to grips with these odd acronyms popping up all over your energy bill. The k stands for one thousand, the W stands for Watt (a measure of power) and the h stands for hour (a measure of time). You put this all together and kWh is the measurement of energy. Now that digital electric meters are becoming the norm in households, families can better understand how much electricity supply they use each month, and ensure your electricity prices stay low.

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Are smart meters safe?

Smart meters are subject to the same safety regulations and testing as other in-home devices such as baby monitors and mobile phones.

The exposure to Low-frequency emissions from the meters have been measured as less than those emitted by microwaves and TVs. Current research from health authorities such as ARPANSA and WHO (World Health Organisation) indicate that there are no established health effects from the low exposure to the RF EME from the digital meters.

Do I have to pay for a smart meter?

Until mandatory smart meter rollout has occurred in states outside of Victoria – certain energy providers may charge a once off fee to organise a smart meter installation. Other electricity retailers will simply incorporate it into the cost of your bill.

Do I have to get a smart meter?

If your energy provider is offering you a smart meter as part of a rollout in your area, but your existing meter is still working properly, then you can opt out of having one installed (unless you’re a Victorian resident).

If, however your existing meter is either faulty or too old, you must have it replaced by a new meter.

Do digital meters work with solar energy?

While smart meters are compatible with rooftop solar panels, they do not provide the same accurate insights in comparison to other traditional forms of electricity use. Find out more about solar energy here.

Can you switch providers if you have a smart meter?

Yes! In fact, due to its digital setup, it’s much easier to switch providers when you have a smart meter installed in comparison to traditional electricity & gas meters.

Where can I get more information?

For more information about smart meters, you can contact your energy ombudsmen in your state or territory.