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Can I get a subscription plan if I have solar panels?
Yes you can. At the start of each monthly renewal cycle, you’ll be charged a monthly subscription fee. Any solar feed-in credits earned during the preceding renewal cycle will be deducted from the subscription fee. If you have more credits than the subscription fee you’ll pay nothing and the difference is simply applied as an account credit. This credit will be applied to any future required plan payments. If your account credit ever exceeds $100, you can contact our customer support team to request for the credit to be transferred to your bank account.
What are the payment options for an amaysim subscription plan?
As it stands all payments will need to be made via the debit/credit card attached to your amaysim account. We’ll be adding additional payments such as Direct Debit and PayPal in the future.
What happens if I accidentally sign up to the wrong sized plan?
Once you've signed up it's easy to change plans using the amaysim app or My Amaysim. You can switch at any time, to a larger or smaller subscription plan, or even to one of our post-paid energy options.
When you switch to a larger subscription plan, you’ll switch immediately, getting the larger plan allowance and paying the difference between the old and new subscription. When you switch to a smaller plan you’ll make the switch at the next monthly renewal. Any saved rollover energy will be carried across to your new plan.
When you switch to a post-paid plan, any pre-paid value, whether in subscription plan credits, or rollover energy will be applied as a credit to your next-post-paid bill.
What happens to my electricity if one of my payments fail?
Your power won't get switched off! We'll let you know if a payment fails, and how long you have to repair it, usually by making a manual payment using our app or My amaysim. If you don't pay the outstanding amount within the indicated time, you’ll be charged retrospectively for any power you’ve used and will be charged on our "off-plan" rate, which is typically 10% higher than your regular plan rate. If you continue to miss payments, you’ll be switched to a post-paid plan, and if necessary, our credit agency will be notified.
Do I lose my saved rollover energy if I switch plans?
Whenever you switch between plans, your saved rollover energy will be switched across with you. If you switch to one of our post-paid plans any roll-over energy will be applied as credit to your next post-paid bill. If you switch to another retailer, you will forfeit any of your energy roll-over.
Can I include gas with my subscription electricity plan?
Yes you can. We currently only offer conventional post-paid gas plans and will let you know when we release subscription gas plans at some point in the future.
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