In the event of an emergency, always call emergency services on 000 if there’s any risk to someone’s life or property.
For gas emergencies, please call the amaysim Energy National Response Centre line on (03) 7003 8429.
For other faults relating to your power or gas, please use the tables below to locate and contact your distributor. If there’s an outage or supply issue, they can provide you information on when the power or gas should be back up and running.
New South Wales
| Company Name | NMIs starting with | Area Served | Website | Emergency contacts |
|---|---|---|---|---|
| Ausgrid | 410 | Sydney, Central Coast and Hunter regions of New South Wales | ausgrid.com.au | 13 13 88 |
| Endeavour Energy | 431 | Sydney's Greater West, the Southern Highlands and the Illawarra | endeavourenergy.com.au | 13 10 03 |
| Essential Energy | 400, 420, 440, 450 | Most of regional and rural New South Wales | essentialenergy.com.au | 13 20 80 |
South Australia
| Company Name | NMIs starting with | Area Served | Website | Emergency contacts |
|---|---|---|---|---|
| SA Power Networks | 200, 210 | Metro Adelaide, rural and regional SA | sapowernetworks.com.au | 13 13 66 |
Queensland
| Company Name | NMIs starting with | Area Served | Website | Emergency number |
|---|---|---|---|---|
| Energex Australia | 311, 312 or QB | Brisbane and South East QLD area | energex.com.au | 13 19 62 |
Victoria
Electricity
| Company Name | NMIs starting with | Area Served | Website | Emergency number |
|---|---|---|---|---|
| Powercor Australia | 620 | Western suburbs and western Victoria | powercor.com.au | 13 24 12 |
| Ausnet | 630 | Outer northern and eastern suburbs and eastern Victoria | outagetracker.com.au | 13 17 99 |
| United Energy Distribution | 640 | Southern suburbs and Mornington peninsula | unitedenergy.com.au | 13 20 99 |
| Citipower | 610 | City and inner suburbs | citipower.com.au | 13 12 80 |
| Jemena | 600 | Northern and south-western suburbs | jemena.com.au | 13 16 26 |
Natural Gas
| Company Name | MIRN starting with | Area Served | Website | Emergency number |
|---|---|---|---|---|
| Australian Gas Networks | 5321, 5322 or 5324 | North South, and Eastern suburbs and North East Victoria | australiangasnetworks.com.au | 1800 676 300 |
| Ausnet | 5330 | Central and Western Victoria | ausnetservices.com.au | 13 67 07 |
| Multinet Gas | 5310 | Inner and Outer East Suburbs, Yarra Ranges & South Gippsland | multinetgas.com.au | 132 691 |