In the event of an emergency, always call emergency services on 000 if there’s any risk to someone’s life or property.

For gas emergencies, please call the amaysim Energy National Response Centre line on (03) 9411 3139.

For other faults relating to your power or gas, please use the tables below to locate and contact your distributor. If there’s an outage or supply issue, they can provide you information on when the power or gas should be back up and running.

 

New South Wales

Company NameNMIs starting withArea ServedWebsiteEmergency contacts
Ausgrid410Sydney, Central Coast and Hunter regions of New South Walesausgrid.com.au13 13 88
Endeavour Energy431Sydney's Greater West, the Southern Highlands and the Illawarraendeavourenergy.com.au13 10 03
Essential Energy400, 420, 440, 450Most of regional and rural New South Walesessentialenergy.com.au13 20 80


South Australia

Company NameNMIs starting withArea ServedWebsiteEmergency contacts
SA Power Networks200, 210Metro Adelaide, rural and regional SAsapowernetworks.com.au13 13 66


Queensland

Company NameNMIs starting withArea ServedWebsiteEmergency number
Energex Australia311, 312 or QBBrisbane and South East QLD areaenergex.com.au13 19 62


Victoria

Electricity

Company NameNMIs starting withArea ServedWebsiteEmergency number
Powercor Australia620Western suburbs and western Victoriapowercor.com.au13 24 12
Ausnet630Outer northern and eastern suburbs and eastern Victoriaoutagetracker.com.au13 17 99
United Energy Distribution640Southern suburbs and Mornington peninsulaunitedenergy.com.au13 20 99
Citipower610City and inner suburbscitipower.com.au13 12 80
Jemena600Northern and south-western suburbsjemena.com.au13 16 26

 

Natural Gas

Company NameMIRN starting withArea ServedWebsiteEmergency number
Australian Gas Networks5321, 5322 or 5324North South, and Eastern suburbs and North East Victoriaaustraliangasnetworks.com.au1800 676 300
Ausnet5330Central and Western Victoriaausnetservices.com.au13 67 07
Multinet Gas5310Inner and Outer East Suburbs, Yarra Ranges & South Gippslandmultinetgas.com.au132 691