In the event of an emergency, always call emergency services on 000 if there’s any risk to someone’s life or property.

For gas emergencies, please call the amaysim Energy National Response Centre line on (03) 7003 8429.

For other faults relating to your power or gas, please use the tables below to locate and contact your distributor. If there’s an outage or supply issue, they can provide you information on when the power or gas should be back up and running.


New South Wales

Company NameNMIs starting withArea ServedWebsiteEmergency contacts
Ausgrid410Sydney, Central Coast and Hunter regions of New South 13 88
Endeavour Energy431Sydney's Greater West, the Southern Highlands and the 10 03
Essential Energy400, 420, 440, 450Most of regional and rural New South 20 80

South Australia

Company NameNMIs starting withArea ServedWebsiteEmergency contacts
SA Power Networks200, 210Metro Adelaide, rural and regional 13 66


Company NameNMIs starting withArea ServedWebsiteEmergency number
Energex Australia311, 312 or QBBrisbane and South East QLD 19 62



Company NameNMIs starting withArea ServedWebsiteEmergency number
Powercor Australia620Western suburbs and western 24 12
Ausnet630Outer northern and eastern suburbs and eastern 17 99
United Energy Distribution640Southern suburbs and Mornington 20 99
Citipower610City and inner 12 80
Jemena600Northern and south-western 16 26


Natural Gas

Company NameMIRN starting withArea ServedWebsiteEmergency number
Australian Gas Networks5321, 5322 or 5324North South, and Eastern suburbs and North East 676 300
Ausnet5330Central and Western 67 07
Multinet Gas5310Inner and Outer East Suburbs, Yarra Ranges & South 691