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Check out our new and improved Help section

Check out our new and improved Help section

14 Sep 2016
Tipo Headshot

Tipo

amaysim's content guy

Providing DIY tools to make owning a mobile as simple as possible is what keeps us ticking here at amaysim HQ.

We’re stoked to announce the release of our new Help section which’ll make finding all the answers you could ever need about your amaysim service even easier than before!

What’s changed?

Formerly known as ‘Help & Support’ our refreshed DIY support section is now referred to simply as Help, and has been redesigned to make finding the answers to all things amaysim hassle-free.

It’s super simple to navigate and we’ve added a tonne of new topics to ensure no matter what you’re looking for, you’ll be able to find it in a heartbeat. So you can get back to the finer things in life (like scrolling down your Instagram feed for hours on end whilst streaming Britney Spears’ greatest hits on Spotify).

We’ve also added some cool extra features like the Trending Topics section on the Help home page so you can stay on top of any recent changes to your amaysim service or questions most frequently asked by other customers.

Using the new Help section

Finding answers is now simpler than ever with our updated search functionality.

Just as you would use your go-to search engine (e.g. Google, AskJeeves.com, Bing…lol), type your query into the search bar and we’ll present you with a curated list of articles to help answer your question.

You can also navigate through the content manually – we’ve refreshed our categories to make it even easier to find what you’re looking for, simply choose the topic that best describes what you need help with:

You’ll then be taken to a list of articles on that particular topic. If your issue isn’t addressed within the article you’ve clicked, there’ll be a list of related support articles on the right-hand side of the page that should just give you what you’re looking for.

We’re pretty confident that you’ll find what you need in our new Help section, but if you ever find yourself stuck looking for answers then feel free to reach out to us on Live Chat, Facebook or Twitter, as our friendly support staff will be more than happy to lend a helping hand.

Over and out for now!

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November Newsletter

Celebrating nine amazing years!

20 Nov 2019

We’re growing up, but we’re definitely not growing old.

Our ninth year has been filled with awesome achievements, and we couldn’t have done it without your amazing support!

nine years strong

It felt just like yesterday when we embarked on an ambitious journey to shake up the dinosaurs of the Australian telco industry, with our BYO mobile phone proposition and SIM-only plans.

Fast forward nine years and with over one million customers catching onto the amaysim wave, it’s crazy to think that the best is still yet to come.

Whether you’ve been with us since day dot (back when the iPhone 4 was the hottest phone in the market), or have recently joined the amaysim family, we can’t thank our loyal customers enough for their support over the years, as we clearly wouldn’t be here without you.

Amaysim Birthday Celebration Cookies
Image & Cookies Courtesy of Vickie Liu

still got our eyes on the prize

Between expanding our product offerings and enhancing the experience for our customers (be sure to check out the refreshed amaysim app), it's been an exciting year at amaysim HQ.

Not to mention we recently upped the data across our mobile plans, ensuring we keep our promise in offering Aussies greater choice when it comes to finding a great-value mobile plan that’s simple to use and won’t break the bank.

revitalised network agreement

As you all know, amaysim runs on the Optus 4G network, and mobile data is the fuel that allows our connected lives to exist. Data usage is only set to increase as we move into the future which is something we want to ensure is encapsulated in the type of mobile plans we offer.

amaysim and Optus have had a mutually beneficial partnership since we launched back in 2010 and in May we signed a revitalised network supply agreement (NSA) with Optus.

The updated agreement enables us to offer even greater products and services to our mobile customers, so keep your eyes peeled as we continue to expand our mobile plan offerings to meet our customers’ evolving needs.

Canstar Blue Awards

we love customer recognition

There’s always been a focus at amaysim HQ of doing right by our customers, knowing good things will come and although awards aren’t everything, from time-to-time it’s nice to be acknowledged!

To cap off a great year, we struck gold at the 2019 Canstar Blue Awards, taking home the gong for the most satisfied customers in the prepaid SIM-only category - shining a light on the amazing value our mobile plans continue to provide hundreds of thousands of Aussies.

What made this win even more special is the fact the Canstar Blue Awards are based on direct feedback given to an independent research firm by customers.

On that note, a massive shout out to our customers who continually give us a vote of confidence through loyalty and support – we appreciate each and every one of you.

let’s keep it going

Nine years in, we can honestly say we've never been more excited for what the future holds and we’re more determined than ever to continue delivering amazing value to our customers across both mobile and energy.

Bring it on!

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