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amaysim wins Roy Morgan award two years in a row

19 Feb 2015
Julian - amaysim blogger

Julian

amaysim's head chief

We’ve taken top honours at the Roy Morgan Customer Satisfaction Awards in the mobile service provider category for the second year running.

The customer service and web teams slog it out every day to make our DIY and assisted support as easy to use and helpful as possible, so this award is really for them. It’s a testament to their tireless efforts to help all of our customers, old and new.

We know we don’t always get it right, but it’s inspiring to win such an award that shows we’re well and truly on the right track. When you consider that the Roy Morgan awards are based on the results of surveys with over 50,000 Aussies across a range of areas of customer satisfaction, it’s easy to see that this truly is the people’s choice award.

So on that note, massive thanks to all of our customers who continually give us a vote of confidence through loyalty and support.

2015 here we come!

Cheers,
Julian – amaysim's head chief.

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November Newsletter

Celebrating nine amazing years!

20 Nov 2019

We’re growing up, but we’re definitely not growing old.

Our ninth year has been filled with awesome achievements, and we couldn’t have done it without your amazing support!

nine years strong

It felt just like yesterday when we embarked on an ambitious journey to shake up the dinosaurs of the Australian telco industry, with our BYO mobile phone proposition and SIM-only plans.

Fast forward nine years and with over one million customers catching onto the amaysim wave, it’s crazy to think that the best is still yet to come.

Whether you’ve been with us since day dot (back when the iPhone 4 was the hottest phone in the market), or have recently joined the amaysim family, we can’t thank our loyal customers enough for their support over the years, as we clearly wouldn’t be here without you.

Amaysim Birthday Celebration Cookies
Image & Cookies Courtesy of Vickie Liu

still got our eyes on the prize

Between expanding our product offerings and enhancing the experience for our customers (be sure to check out the refreshed amaysim app), it's been an exciting year at amaysim HQ.

Not to mention we recently upped the data across our mobile plans, ensuring we keep our promise in offering Aussies greater choice when it comes to finding a great-value mobile plan that’s simple to use and won’t break the bank.

revitalised network agreement

As you all know, amaysim runs on the Optus 4G network, and mobile data is the fuel that allows our connected lives to exist. Data usage is only set to increase as we move into the future which is something we want to ensure is encapsulated in the type of mobile plans we offer.

amaysim and Optus have had a mutually beneficial partnership since we launched back in 2010 and in May we signed a revitalised network supply agreement (NSA) with Optus.

The updated agreement enables us to offer even greater products and services to our mobile customers, so keep your eyes peeled as we continue to expand our mobile plan offerings to meet our customers’ evolving needs.

Canstar Blue Awards

we love customer recognition

There’s always been a focus at amaysim HQ of doing right by our customers, knowing good things will come and although awards aren’t everything, from time-to-time it’s nice to be acknowledged!

To cap off a great year, we struck gold at the 2019 Canstar Blue Awards, taking home the gong for the most satisfied customers in the prepaid SIM-only category - shining a light on the amazing value our mobile plans continue to provide hundreds of thousands of Aussies.

What made this win even more special is the fact the Canstar Blue Awards are based on direct feedback given to an independent research firm by customers.

On that note, a massive shout out to our customers who continually give us a vote of confidence through loyalty and support – we appreciate each and every one of you.

let’s keep it going

Nine years in, we can honestly say we've never been more excited for what the future holds and we’re more determined than ever to continue delivering amazing value to our customers across both mobile and energy.

Bring it on!

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