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amaysim wins two Canstar Blue Awards for customer satisfaction

25 Jun 2014
Julian - amaysim blogger

Julian R

amaysim's PR guy

I’m thrilled to be able to announce that we’ve just taken out two Canstar Blue awards for mobile customer satisfaction.

The awards

So, the two awards we’ve won are:

  • Canstar Blue’s Most Satisfied Customers Award – Prepaid Mobile Services (which we also took out last year)
  • Canstar Blue’s Most Satisfied Customers Award – Mobile Phone Plan Providers
Canstar Blue Award

How the awards are won

An independent body surveys Aussie mobile users and asks for rankings on a range of areas. Our customers (lots of you who are reading this!) gave us five stars in customer service, value for money, accessibility, billing and overall customer satisfaction.

This is a huge buzz for the whole amaysim team here. While we’re always trying to crack ways to make our customer service simpler, easier to access and easier to control using our website and apps, it’s a massive boost for the amaysim crew to hear that what we’re doing is going at least partway to making one aspect of people’s lives easier.

We’ll be giving these awards pride of place in the trophy cabinet and, while we might have a quick toast over a glass of red cordial, we’ll be working even harder to make sure we live up to these awards for the rest of the year.

Thanks a lot for the recognition and congrats to the amaysim team who do all they can to earn your loyalty. We really appreciate it.

Julian – amaysim’s head chief.


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November Newsletter

Celebrating nine amazing years!

20 Nov 2019

We’re growing up, but we’re definitely not growing old.

Our ninth year has been filled with awesome achievements, and we couldn’t have done it without your amazing support!

nine years strong

It felt just like yesterday when we embarked on an ambitious journey to shake up the dinosaurs of the Australian telco industry, with our BYO mobile phone proposition and SIM-only plans.

Fast forward nine years and with over one million customers catching onto the amaysim wave, it’s crazy to think that the best is still yet to come.

Whether you’ve been with us since day dot (back when the iPhone 4 was the hottest phone in the market), or have recently joined the amaysim family, we can’t thank our loyal customers enough for their support over the years, as we clearly wouldn’t be here without you.

Amaysim Birthday Celebration Cookies
Image & Cookies Courtesy of Vickie Liu

still got our eyes on the prize

Between expanding our product offerings and enhancing the experience for our customers (be sure to check out the refreshed amaysim app), it's been an exciting year at amaysim HQ.

Not to mention we recently upped the data across our mobile plans, ensuring we keep our promise in offering Aussies greater choice when it comes to finding a great-value mobile plan that’s simple to use and won’t break the bank.

revitalised network agreement

As you all know, amaysim runs on the Optus 4G network, and mobile data is the fuel that allows our connected lives to exist. Data usage is only set to increase as we move into the future which is something we want to ensure is encapsulated in the type of mobile plans we offer.

amaysim and Optus have had a mutually beneficial partnership since we launched back in 2010 and in May we signed a revitalised network supply agreement (NSA) with Optus.

The updated agreement enables us to offer even greater products and services to our mobile customers, so keep your eyes peeled as we continue to expand our mobile plan offerings to meet our customers’ evolving needs.

Canstar Blue Awards

we love customer recognition

There’s always been a focus at amaysim HQ of doing right by our customers, knowing good things will come and although awards aren’t everything, from time-to-time it’s nice to be acknowledged!

To cap off a great year, we struck gold at the 2019 Canstar Blue Awards, taking home the gong for the most satisfied customers in the prepaid SIM-only category - shining a light on the amazing value our mobile plans continue to provide hundreds of thousands of Aussies.

What made this win even more special is the fact the Canstar Blue Awards are based on direct feedback given to an independent research firm by customers.

On that note, a massive shout out to our customers who continually give us a vote of confidence through loyalty and support – we appreciate each and every one of you.

let’s keep it going

Nine years in, we can honestly say we've never been more excited for what the future holds and we’re more determined than ever to continue delivering amazing value to our customers across both mobile and energy.

Bring it on!