Transcript 

Your mobile number is who you are – it’s been with you when times have been rough, delivered you awesome news, and it’s something you can recite in your sleep. It’s serious stuff, and saying good-bye to a mobile number can be pretty emotional. And since we want you to be part of the amaysim crew as soon as possible, we’ve made it easy to transfer your old number to us.

To start with, you’ll need to clear a few things up with your current provider. You need to be 100% certain that the number is in your name and things like date of birth are correct (Have text on screen: 1. Number in your name, 2. Date of Birth correct) – that way, all your details will match up, and you’ll be allowed to transfer the number. You’ll also need to make sure your phone is unlocked (Add to text on screen: 3. Phone is unlocked), and it’s worth asking if there are any fees for transferring the number or ending your contract – you don’t want to start a transfer only to get slapped with an unexpected bill.

Whatever you do, don’t cancel your service – it needs to be active to make its way over to us.

If you had a post-paid service with your previous provider, you’ll also need your account number handy. Since we’re talking dollars and cents now, your credit won’t transfer from your previous provider to amaysim. That is a bit of a bummer, so make sure to use it all up before you make the switch. And please, for the sake of everyone you know, back up your contacts before the transfer – you don’t want to be that person who sends out a Facebook invite asking people for their numbers… That’s way not cool.

If you’ve opted for any of our amaysim Unlimited, Flexi or Data Pack products, you’ll need to make an upfront payment. Once you get your SIM, everything else is super easy - just click on the ‘Start Number Transfer’ button in your My amaysim account and watch the magic happen! We can’t stop this process once it’s started, so you’ll need to be 100% ready before you get rolling.

It can take up to 3 business days to transfer your number… But it’s totally worth the wait! A life of cheap mobile phone plans and awesome local customer service awaits you, so just be patient and have faith – it will work.

And you won’t be without connection for the entire time either - after starting the port, keep using your previous provider’s SIM card. At some point that will drop off their network, and you should be active with us by 8PM on the day that happens. There can be some downtime in between, but we’ll send you an email when the process is complete, or if we need any more info from you to make the switch.

Other than that, we’d like to officially welcome you to amaysim! We feel like this might be the start of a beautiful relationship.

Bye for now.